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1. Booking Confirmation

A booking is confirmed once the date and time have been agreed and any required payment has been received.

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Please provide accurate information about the property, its size, condition and the cleaning services required when requesting a booking. This allows me to provide an accurate quote and allocate sufficient time.

 

2. First Booking & Payment

Payment for your first booking is required in advance to secure the appointment.

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Payment for subsequent cleaning visits is due on completion of each visit unless an alternative arrangement has been agreed in advance.

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Accepted payment methods will be confirmed at the time of booking.

 

3. Quotes & Additional Work

Quotes are based on the information provided at the time of booking.

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If the property or level of cleaning required differs significantly from the information provided, additional time or charges may apply. I will discuss any significant changes with you wherever possible before carrying out additional work.

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Specialist services such as oven cleaning, internal window cleaning, carpet cleaning or extensive removal of heavy build-up may be quoted separately.

 

4. Cancellation & Rescheduling

I understand that plans can change. Please provide as much notice as possible if you need to cancel or reschedule your appointment.

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I reserve the right to charge a cancellation fee (50%) where an appointment is cancelled at short notice or where I am unable to fill the appointment time.

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For regular clients, repeated late cancellations may result in the regular booking arrangement being reviewed or ended.

 

5. Access to the Property

The client is responsible for providing safe access to the property at the agreed time.

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If I am unable to gain access and the appointment cannot go ahead, the booking may be treated as a late cancellation.

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If keys, codes or other access arrangements are provided, these should be clearly explained in advance.

 

6. Safe Working Conditions

I reserve the right to refuse or stop work if I believe the working environment is unsafe.

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This may include, but is not limited to:

• Dangerous or hazardous conditions

• Unsafe equipment

• Serious infestation

• Needles or hazardous substances

• Excessive amounts of animal or human waste

• Aggressive or threatening behaviour

• Any situation that could put me at risk

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Where possible, I will discuss the situation with you before ending or stopping the clean.

 

7. Pets

Please let me know about pets before your appointment.

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Pets should be secured where necessary to ensure their safety and my ability to work safely.

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I am not responsible for pets that escape because suitable arrangements have not been made.

 

8. Damage & Existing Conditions

Please make me aware of any fragile, damaged or unusual items before cleaning begins.

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I will take reasonable care when carrying out cleaning services. I cannot accept responsibility for damage caused by pre-existing defects, poor-quality materials, incorrect installation or items that are already damaged or unstable.

 

9. Feedback & Concerns

If you are unhappy with any aspect of the service, please contact me as soon as possible so that I can discuss your concerns and, where appropriate, arrange a reasonable opportunity to address the issue.

 

10. Changes to These Terms

These terms may be updated from time to time. The terms applicable to your booking will be those in place at the time your booking is confirmed.